Justfly.com Questions & Answers

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Here’s what consumers have asked with answers from Justfly.com staff and previous consumers.

56 questions answered
5% answered in 1 day
Question:

Has anyone heard of justfly.com? i'm trying to book flights to india, and the tickets are $300 apiece cheaper on justfly. is this too good to be true?

Answer:

This is a FRAUDULENT Company with the worse customer service you will find. STAY AWAY

By BRIAN B.
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Question:

How reliable is justfly

Answer:

They are not reliable at all. Take your business somewhere else.

By Benjamin S.
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Question:

Are they trusted ?

Answer:

I would not trust them again. Once was enough. RUN away!

By Wade P.
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Question:

I've had a horrible experience with justfly with my daughter's flight from argentina to nyc. totally inept. what is full refund policy?

Answer:

Hi Ed, We're so sorry to hear that you've difficulties with a reservation. Could you please send us your 9-digit booking reference number by private message, and tell us a bit more about the issue? We'll reach out to you to help resolve the matter. Kind wishes, JustFly Team

By Sarah C.,
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Question:

Justfly booking number: 075-541-532. cancellation fee $150 paid. bought another ticket from jf 075-541-532. when is jf going to refund the money?

Answer:

Hi there, As per checking your booking, the ticket that you cancelled is non-refundable. No refund can be processed as ticket is only applicable for future travel credit.

By Sarah C.,
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Question:

Who is justfly ceo i can write complain to?!

Answer:

It doesn't matter. They will do NOTHING. Turn it in to the BBB and also the Consumer Protection Agency and call your credit card company to dispute the charges. They are FRAUD

By BRIAN B.
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Question:

Answer:

Hi Ruth, In some cases, airlines can make changes to your reservation. If the changes don't work for you, we'll try our best to accommodate you. Please email us at social@justfly.com if you need assistance with your booking. Kind wishes, JustFly Team

By Sarah C.,
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Question:

I've been reading a lot of negative reviews. what is the cancellation policy and if i choose not to cancel when is a good time to call and confirm we have seats. i am flying from another state to get on our original flight so it's a big concern for me if they were to cancel the flight hours before as i don't live in that state.

Answer:

Hi Anne, Thanks for reaching out to us on SiteJabber. You can find information on our cancellation policy here http://www.justfly.com/help/faq/I-have-to-cancel-my-flight We always recommend that you confirm your reservation directly with the airline 48-72 hours prior to departure, regardless of where you book. This is to ensure that your flight is scheduled to take off as usual. If you have any questions or concerns, send us a private message and we'll be happy to help! Kind wishes, JustFly Team

By Sarah C.,
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Question:

Why do you tell people you are going to help and do nothing ...just a bunch of excuses ... i hope we can get a class action suit going on you people!

Answer:

A class action law suit is very necessary! Read over 5,000 people paint $200.00 to cancel and never recieved a refund, I personally lost over 2k

By Gary M.
Question:

Can i cancel a flight reservations that i made yesterday?

Answer:

Hi there, This all depends on the airline fare rules. We would suggest contacting our customer care team at 1-800-717-5015. They will be able to answer your questions accordingly. Kind wishes, JustFly Team

By Sarah C.,
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