We apologize for any difficulty or frustration you have experienced with returning items and accessing your account on our website.

Regarding the issue of returns, please contact our customer service team with your order information and details of the issue so we can investigate and assist with the return process if applicable.

Regarding the issue of accessing your account, please note that you can try resetting your password by clicking on "forgot password" and following the instructions provided. If you continue to experience difficulty, please contact our customer service team for further assistance.