iMyFone Questions & Answers

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Here’s what consumers have asked with answers from iMyFone staff and previous consumers.

9 questions answered
22% answered in 1 day
Question:

Is imyfone a scam or a legit company?

Answer:

Absolute scam! Dishonest company, no money back guarantee and buggy product. I downloaded the demo software, was assured that it would wipe my iphone and was asked for money. I checked that the phone was not registered in icloud and find my phone was off. The purchased version did not work, despite the demo claiming otherwise. Customer support refuses to offer refund. Avoid this company at any cost.

By Nick S.
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Question:

How easy is it to get a hold of customer service at imyfone?

Answer:

I can only assume by the date of the previous answers that iMyfone has undergone some changes to their customer support. My experience does not at all align with the reviews of others. Recognizing a time zone difference, I sent a request for assistance with my issue and in less than 12 hours I received the first response. It was helpful and productive in narrowing in on the source of my issue. Each exchange of email was met this way. When we finally determined that my particular issue was hardware related (my initial thought before even buying the software), the person helping me, " Echo Z", went ahead and cancelled the auto-renewal and then issued a full refund via PayPal. I wish the software could have been my solution but that isn't iMyfone's fault that it was the iPad's hardware that had failed. I don't know if I was just blessed with a one-in-a-million interaction with them or this is their new, 2021 modus operandi. All I can say is that my experience was very positive - a lot better than most with this sort of thing.

By T L.
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Question:

I bought your product, because you say you can fix an ios without losing data. now the product says i will lose all data of my iphone.

Answer:

They offered to fix but did not keep your info they just re-stored, company is in China and not refunds!

By Claudia f.
See more answers (3)
Question:

Do they have a live chat support? if so i need it asap please

Answer:

Sorry for the late reply. Could you please tell us what we can do for you? We will try our best to reply you as soon as possible.

By iMyFone T.,
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Question:

How do i get deleted whatsapp messages without a backup?

Answer:

For your problem, please kindly contact our customer service via the following link: https://www.imyfone.com/support/contact-support/ We will provide you with more professional technical support there. At the same time, please kindly provide a screenshot of your problem so that we can more accurately locate your problem and provide you with a solution. Thanks for your understanding in advance.

By iMyFone T.,
Question:

Honor 70 phone. i have downloaded the droidkit but it will not go past "confirm debugging mode is enabled" which it is but still nothing happens.

Answer:

For your problem, please kindly contact our customer service via the following link: https://www.imyfone.com/support/contact-support/ We will provide you with more professional technical support there. At the same time, please kindly provide a screenshot of your problem so that we can more accurately locate your problem and provide you with a solution. Thanks for your understanding in advance.

By iMyFone T.,
Question:

Answer:

Could you please kindly tell us what's wrong with your iPhone? If there is only an iOS issue that is not very serious, the standard mode of iMyFone Fixppo can help you fix your iPhone without data loss.

By iMyFone T.,
Question:

My iphone x is stuck on update mode, will this help to return it to normal function? (doesn't matter if everything erases)

Answer:

Thank you for contacting us. We would like to recommend Fixppo to you. The standard mode can fix various iOS problems like device stuck at Apple logo, black/white screen, recovery mode etc without data lose. The Advanced Mode can help you to solve the problem of screen lock, but one should note that all the data on you device will be erased. However, we can not guarantee that it can be 100% fixed. Our program can fix the iOS issues, but if there is something wrong with the hardware, we afraid we can not help that. Here is our website: https://www.imyfone.com/ios-system-recovery/ Have a nice day! Sincerely,

By iMyFone T.,
Question:

How do i cancel subscription before next payyyment due ...site requires password and username which i never had

Answer:

Could you please tell us your order ID or send an email to our support(support@imyfone.com)?

By iMyFone T.,

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Typical questions asked:
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