HotelTonight Questions & Answers

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My first time using this app and I confirmed a reservation I didn't need nor can I use.. I'm in a bind and need to cancel. what are my options?

asked by Gina F. on 9/10/18

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If I book a hotel for next week, will I be paying the price shown at the time I booked or will the price adjust on the day I'm actually checking in?
I had the worse customer service experience with them ever. They will steal your money - STAY AWAY! A hotel they had listed lied about the accommodations they provided. I tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. NO advocacy for the customer at all. Despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. Their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. The same idiot mistakes United Airlines made this company perpetuates. Do not book with them!

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