HotelTonight Questions & Answers

Here’s what consumers have asked with answers from HotelTonight staff and previous consumers.

2 questions answered

0% answered in 1 day

Question:

If i book a hotel for next week, will i be paying the price shown at the time i booked or will the price adjust on the day i'm actually checking in? If i book a hotel for next week, will i be paying the price shown at the time i booked or will the price adjust on the day i'm actually checking in?

Answer:

Hotel Tonight will find a way to rip you off, you can count on that.

By Jerry H. over a year old

Question:

I had the worse customer service experience with them ever. they will steal your money - stay away! a hotel they had listed lied about the accommodations they provided. i tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. no advocacy for the customer at all. despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. the same idiot mistakes united airlines made this company perpetuates. do not book with them! I had the worse customer service experience with them ever. they will steal your money - stay away! a hotel they had listed lied about the accommodations they provided. i tried to get a refund, but was given the usual rigamarole about non-refundable charges and how they had their hands tied. no advocacy for the customer at all. despite the hotel lying about the services the hotel offered on its website, they refused to issue a refund. their customer service was also terrible, stuck to a script, and had absolutely no mind of their own. the same idiot mistakes united airlines made this company perpetuates. do not book with them!

Answer:

Total scam. False advertising. Room and hotel nothing as it was posted.

By Nancy H. over a year old

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Question:

My first time using this app and i confirmed a reservation i didn't need nor can i use.. i'm in a bind and need to cancel. what are my options?

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