Did you try contacting them directly via this means:
If you want to contact directly, the best way is to either phone us on +61 (0)2 8923 1200 or submit a support ticket and that will be forwarded to the appropriate person who will get back in touch with you.
Please bear in mind that we are in Australia and we work normal office hours, so it may take a day or two for us to get back to you.
Our full Postal address is listed below
Ground Floor
65 Walker St
North Sydney
NSW 2060 Australia
T: +61 (0)2 8923 1200
F: +61 (0)2 8904 9966
