Burgess Questions & Answers

My advice is to NEVER order anything from Burgess as they send dead plants, sticks and twigs and if you have placed an order then go ahead and ask for a refund because you wont be happy. The plants they send are typically dead or will not live long. Don't trust their warranty as they do not honor any warranty. Burgess has sister companies with different names because Burgess is now known as dishonest and a scam. Any good reviews you see are probably from the company itself. Read through the 1000's of reviews and you will be satisfied you did not buy from Burgess or its sister companies.

Michael H., I did get an answer when I called about the plants I never received. However, she was a JOKE! I told her I wanted to cancel the order and receive a refund. After looking up my order on her computer, she tells me she can't do that. I need to send a letter! Did that, and I was told the plants were in the process of shipping so they couldn't refund me. Well, after waiting yet again and still no plants, I told them I wanted a tracking number or refund. They claimed they issued a refund the day prior. I checked and no refund. I'm giving it until Monday, and I'll dispute the charge. DO NOT send this company a check or money order. You wouldn't have any recourse whatsoever if you do.