Hi Laura,

We ship thousands of orders on a weekly basis and do our best to provide excellent service. Unfortunately, no company is perfect and mistakes sometimes do happen but we always work with our clients on fixing the issues. You have been working with one of our senior sales representatives and you can always reach out to him directly for any follow-up questions. Please let us know how we can assist you with your order.

Regards,
DecorPlanet.com

Just make sure you unwrap and check everything. I hope you're installing soon.