Is ot a trusted website?

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Is ot a trusted website?

asked by Ghazal A. on 4/27/15

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More questions about Complete Skin Care

Are you actually the same store as skincare solutions store?
What is the return policy?
I know exactly what I want to order and the price is very good. However, I am a little put off by the negative reviews. A company that stands behind its products will always take a legitimate return. Why do you have a no return policy?
I have placed an order (#163503) on 30th Apr and have chosen the wrong shipping method which cost USD61.18. I have sent several emails right after the payment but received no reply from you. I made a call on 1st May at about 9.35am (US time) and spoke to lady (i could not get the right spelling but it sounded like Danielle) that there was no need to cancel the entire order but to change the shipping method to free delivery and she will arrange a refund of USD 61.18 to my credit card. She said she would send me a confirmation/advice on the change of shipping method. However the package was still delivered as UPS Next Day Air. What happen now?

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Elizabeth T. · Answer 1 · 2015-04-27T08:02Z

Elizabeth T.

on 4/27/15

The reviews are mixed. While I had a good experience, it was a straight-forward order of a product I knew and didn't need to return anything. I would approach this with care, and only order products you are confident about. I would also call them for an initial chat if you are unsure. Use a credit card with insurance. Place a small order and see how it goes. And report back!

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