Coldwater Creek Questions & Answers

Question 1

Question:

How do i return an item when no return label or form was included? the back of the order form is blank! How do i return an item when no return label or form was included? the back of the order form is blank!

Answer · 2021-02-15T12:45Z

Answer:

Hiya Jane, Give their customer service a call, the number should be in your confirmation email (don't try to find it on their website). Customer service will then send you 2 emails, one is a shipping label. Do include your orginal shipping insert (take a pic of it) with the return items highlighted along with the Return Form filled out with the SKU/Style of each item you are returning. Best of luck

By Sarah S. over a year old

Question 2

Question:

Order #e05762434. i sent 3 emails but didn't get the shipped email, & called the number in the confirmation but immediately disconnects. please help! Order #e05762434. i sent 3 emails but didn't get the shipped email, & called the number in the confirmation but immediately disconnects. please help!

Answer · 2021-01-08T12:33Z

Same here. Never received shipping notice with tracking info. After 5 attempts, spoke with a rep. No resolution!

Question 3

Question:

I want to expedite shipping my order, just made it yesterday. e05651341 - phones, etc are down and cannot cancel or expedite. I want to expedite shipping my order, just made it yesterday. e05651341 - phones, etc are down and cannot cancel or expedite.

Answer · 2020-07-21T01:29Z

Want to exchange 2 pair pants but appears they are no longer there. Anyone know when they closed customer service? The automated answering service just hangs up on you! If anyone is still working at Coldwater Creek, would you please contact me? I am so frustrated and confused

Question 4

Question:

Why people who have never tried on advertised clothing will order over the net, sometimes several hundred dollars worth of clothing...? Why people who have never tried on advertised clothing will order over the net, sometimes several hundred dollars worth of clothing...?

Answer · 2019-08-26T08:01Z

Thank you for your question. Multi-channel retailers like Coldwater Creek offer consumers choices that may not be available to them locally. We offer styles that are unique, inspired by our customers and the nature around us. Our Brand Specialists are always here to help with sizing. We would love to help you shop. Give us a call at 888-678-5576.

Question 5

Question:

I bought a top from you. olive green with a notched collar and little gathers on either side. when i washed it it turned into a rag. unwearable. I bought a top from you. olive green with a notched collar and little gathers on either side. when i washed it it turned into a rag. unwearable.

Answer · 2019-07-22T06:46Z

Mary, please contact our customer service team and let them know you spoke to Lee at the corporate office. We will process a full refund. They can call me with any questions.

Question 6

Question:

I heard coldwater creek was bought by another company. is this true? i noticed the quality of the clothing has declined. I heard coldwater creek was bought by another company. is this true? i noticed the quality of the clothing has declined.

Answer · 2018-10-09T08:20Z

A company called "Sycamore Partners" has owned Coldwater Creek since 2015. Sycamore Partners also owns Staples, 350 of the Family Dollar stores, The Limited, Belk and many other retailers. Look them up at www.sycamorepartners.com. They were instrumental in my fight with Coldwater Creek; when I couldn't get anyone with Coldwater Creek to help me, I took my case to Sycamore Partners and they got Coldwater Creek to contact me to resolve my problem.

Question 7

Question:

Why does it take so long for a return to be processed? it seems like it happens when a customer uses a return lable. reimbursement exstremely slow. Why does it take so long for a return to be processed? it seems like it happens when a customer uses a return lable. reimbursement exstremely slow.

Answer · 2020-07-23T03:13Z

Why does it take so long to get a credit on my returns. I will definitely not be shopping Coldwater again.

Coldwater Creek Questions & Answers

How do i return an item when no return label or form was included? the back of the order form is blank! How do i return an item when no return label or form was included? the back of the order form is blank!

Order #e05762434. i sent 3 emails but didn't get the shipped email, & called the number in the confirmation but immediately disconnects. please help! Order #e05762434. i sent 3 emails but didn't get the shipped email, & called the number in the confirmation but immediately disconnects. please help!

I want to expedite shipping my order, just made it yesterday. e05651341 - phones, etc are down and cannot cancel or expedite. I want to expedite shipping my order, just made it yesterday. e05651341 - phones, etc are down and cannot cancel or expedite.

Why people who have never tried on advertised clothing will order over the net, sometimes several hundred dollars worth of clothing...? Why people who have never tried on advertised clothing will order over the net, sometimes several hundred dollars worth of clothing...?

I bought a top from you. olive green with a notched collar and little gathers on either side. when i washed it it turned into a rag. unwearable. I bought a top from you. olive green with a notched collar and little gathers on either side. when i washed it it turned into a rag. unwearable.

I heard coldwater creek was bought by another company. is this true? i noticed the quality of the clothing has declined. I heard coldwater creek was bought by another company. is this true? i noticed the quality of the clothing has declined.

Why does it take so long for a return to be processed? it seems like it happens when a customer uses a return lable. reimbursement exstremely slow. Why does it take so long for a return to be processed? it seems like it happens when a customer uses a return lable. reimbursement exstremely slow.

Why have i never received my order? you took $65.62 out of my account and i still have no clothes. very disappointed!

Why have i never received my order. my name is, grace coyle. you took out $65.62 fro ameris bank, moultrie, georgia 31788. my email: gcoyle82@yahoo

As of today i have yet to receive my order that came from china. tracking says delivered to address but that is totally untrue. please advise.

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