BookAirfare Questions & Answers

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Here’s what consumers have asked with answers from BookAirfare staff and previous consumers.

19 questions answered
11% answered in 1 day
Question:

Hello, i booked the flight tickets. got the eticket. using the airline pnr, i am trying to locate my tickets in the airlines website (for seat selection) - the airlines (domestic + international) give the error message the ticket wasn't found. did anyone face the issue?

Answer:

Thanks for choosing BookAirFare as your travel partner. We understand your concern and would request you to share your confirmation number or your trip id. We shall assist you with the airline record locator which will help you do the seat allocation on airline website

By Dan J.,
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Question:

Is bookairfare.com ripping off customers?

Answer:

Dear John, We have been in the industry from 2006 and has built a reputation for being one of the independent flight booking engines offering you cheapest and highly negotiated fares in the market. We have all the Terms & Conditions well explained on our Website to have a transparent relationship with our Valuable Clients. You may refer to the link http://www.bookairfare.com/BAF/terms.html and this shall give you all the information with the Disclaimers. In case you are an existing passenger and are not happy with our services, please share your booking credentials, contact details and email address. We shall look into it on priority and shall update you with the information. We assure you our best services & looking forward to welcome you at Bookairfare.com

By Dan J.,
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Question:

This is my info: ranjit gupta, trip id 560575 tel: 6127231074. please update the status of my ticket? please reply back with updates.

Answer:

Thanks for sharing your details. Please note that we have arranged a call from our Travel Expert and we shall be happy to assist you with all the queries and resolve.

By Dan J.,
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Question:

Answer:

Dear Michelle, bookairfare.com was found on one fundamental principle - give customers access to the lowest fares without compromising on providing great services. Since 2006, we have built a solid reputation for being the one of the first completely independent flight booking engines which means we will always show you the best fares available, displaying the lowest total travel price without any compromise. Also, we recently completed a major technology upgrade to give you more flexibility in how you book or can any time contact one of our friendly service agents for more help, if you have a special need or a request by dialing our toll free number 1-855-282-6507. You can also view our terms and conditions which are kept very transparent using the link provided:- http://www.bookairfare.com/BAF/terms.html So, it will be our privilege to handle your business and travel requirements.

By Dan J.,
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Question:

After paying for my mother's flight to italy and sending me a confirmation email bookairfare called me and asked me to send them an image of my credit card front and back and my id. i suspect an attempt of identity theft. they say they cannot accept my payment with a different name. i reply they can cancel it. please send a confirmation you have cancelled my reservation. they don't. i need to buy another ticket, should i wait? reservation with trip id 879098 of dec. 25th 2016

Answer:

Dear Paul, We understand the situation and apologize for the inconvenience caused. Please be advised that this criteria falls under credit card verification policy where we try to verify the details since it was a Third Party Payment. We were unable to verify the card details hence the advanced information was requested to avoid any Fraudulent Activity. The details are requested for the own safety and we tell all our customers to hide the information which they are not comfortable sharing on the document. Your booking stands Cancelled as per the request and an email has been sent as confirmation. Feel free to write us back at fares@bookairfare.com

By Dan J.,
Question:

Hi how can i contact your higher officials, i have an issue not resolved yet. i contacted customer care around 10times no solution yet. thanks jj

Answer:

Dear Customer, We regret for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have our Supervisor/Manager contact you immediately

By Dan J.,
Question:

Answer:

Dear Anna, We appreciate the opportunity to answer your question. When you book your reservation online, you will be asked to select a seat basis your preference (Window, Middle or Aisle). Once the booking is complete the system will automatically assign seats basis your preference provided the airlines offers & accepts advance seating assignment. In case, the airlines doesnt offer or accepts advance seating assignment, you will need to call us i., e the travel agency or the airlines directly to request a preferred seat. Please keep in mind that the airlines may charge for certain select seats. For more information, you may call and speak with one of our travel advisor on 1-855-282-6507

By Dan J.,
Question:

Can i get refund?

Answer:

Refund? Haha no! Never happens. They still owe me $450

By nohemi c.
Question:

Hi, for payment it's normal than after the website, i receive an email which ask me all my informations of credit card write on white paper?

Answer:

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

By Dan J.,
Question:

I booked already for september how do i get my seat assignment

Answer:

Dear Passenger, You can visit the airlines' website for getting the seats assigned for your flights. Alternatively, you can contact our support centre at 1-855-282-6507 or email us at customerservice@bookairfare.com with your booking and contact details and one of our representatives will assist you with the queries. Regards, Bookairfare.com

By Dan J.,

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