Hi Teresa,

Thank you for your question! We are sorry we weren't able to answer you earlier.

It is only necessary for the customer to contact us within the period stated on our website, and we would contact as soon as possible with the satisfactory solution.

We hope that you have contacted our customer service in the meantime and that everything was quickly resolved in your favor.

If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.

All the best,

Stephanie