BÆRSkin Hoodie Questions & Answers

Hi Barbara, Thank you for taking a moment to post your inquiry here! We would like to assure you that Baerskin Hoodie is a legitimate brand. We have our own in-house Product Development team that develops our product and makes them our own. We also have Customer Support agents that are ready to assist you with any inquiries or concerns. If you ever have further questions or require assistance with an order, you may contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to help you. Best, Stephanie

Hi Alan, Thank you for writing us! We are sorry we weren't able to answer you earlier. The estimated delivery time is 10-14 days. We hope you made your purchase in the meantime and that you enjoy your product so far. For any additional questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie

Hi Richard, Thank you for your inquiry! We understand that you believe you may have ordered the wrong size, and you would like to know how you can request an exchange. You may request for an exchange by contacting us within 14 days of receiving your order. Our email address can be found at the footer of our website. You may also contact me directly at stephanie@baerskinhoodie.com, and I will be more than happy to walk you through the process. Best, Stephanie

Hi George, Thank you for taking the time to write an inquiry here! We are sorry to hear that you have a less than ideal impression of our company. We must admit that we have had a few lapses in some departments for the past year. We have been ill-prepared for the rise in demand for our product, following the release of our Baerskin Hoodie 2.0. Therefore, there have been some slight delays in the shipment of some orders and in our responses. Rest assured that we have already made some upgrades to our shipping department and updated our Customer Support procedures so we can serve our customers better. If you have any other concerns or inquiries about an order that you placed with us, kindly send me an email at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. Best, Stephanie

Hi Jan, Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We are sorry to hear about your zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product within the period stated on our website and we always try to provide a satisfactory solution. We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance. When it comes to our models without zippers, you can check our Baerskin Mountain Lion Hoodie https://baerskintactical.com/product/baerskin-mountainlion-hoodie/. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie

Hi Paul, Thank you for your question! Let me just kindly inform you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia. We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie

Hi Deborah, Thank you for your question! When it comes to the back pockets, they are designed so that they can store small items such as documents or maps that can be useful during hiking. We hope you will find them useful in the mentioned aspect or for something else. If you have any other questions, you can write me at stephanie@baerskinhoodie.com, and I will be more than happy to assist you. All the best, Stephanie

Hi Kathy, Thank you for your feedback! We are sorry that we were not able to answer you earlier. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us. We hope that you have contacted our customer service in the meantime and that everything regarding your delivery was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie

Hi Teresa, Thank you for your question! We are sorry we weren't able to answer you earlier. It is only necessary for the customer to contact us within the period stated on our website, and we would contact as soon as possible with the satisfactory solution. We hope that you have contacted our customer service in the meantime and that everything was quickly resolved in your favor. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help. All the best, Stephanie