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Pamela Z.

Contributor Level

Total Points
161

2 Reviews by Pamela

  • CheapOair

4/12/20
Verified purchase

I have spent 2 days trying to contact customer service. Cant make any changes online - this is ridiculous

* CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

  • Rugs.com

12/29/19

I ordered 2 rugs for delivery on 12/24/19. This was for an New Years Eve event. Due to the holidays, the shipment was delayed; which was understandable. I received one rug on the 26th. My tracking showed no scheduled delivery date for the second. I called rugs.com 4 times, each time being promised a follow up text or call, which never came. Since it does not appear that the rug will be here in time for my event, I finally had to request a refund so that I can get one somewhere else. As a customer service manager who has worked for large companies, I understand that these things happen., so I was not at any time rude or disrespectful to the reps. However, as someone with a great deal of customer service management experience, I have to say that with the exception of Steven, the customer service representatives were nether courteous nor professional. They interrupted me when I spoke, were rude, pushy and sarcastic; particularly the young lady who issued the refund. I have since gone back online and researched reviews about this company, which I should have done before ordering. I can not recommend this company and would advise shoppers to go elsewhere.

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Pamela is Following 1 User

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Annrachelle R.
1 Review
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