Outrages service! We have a business and use the courier services often through Parcel2Go. MyHermes were loosing the parcels and we were spending hours on daily bases dealing with Parcel2go's customer service to be told delivery is not guaranteed and that we should pay extra for insurance. They didn't seem to grasp the following:
- the insurance doesn't cover our reputation with our customers
- the insurance doesn't bring a smile to the customers waiting for their good for weeks
- if we pay for a service (delivery), we at least need some answers to be able to explain to our customers
We changed to Collect+ hoping they can do what they are paid for better. Well, well, the parcels are waiting to be picked up for 3 days now and on the system says "Collection issue, we are managing". Contacted Parcel2Go for an update and the reply we got is "collections are not guaranteed"!!!! Seriously? Deliveries are not guaranteed and we have to pay extra for insurance and now collections are not guaranteed either. We are absolutely shocked on how they run a business and have no decency to inform their customers/us on when their issues will be resolved. Again, we are loosing customers because of incompetence and Parcel2go are damaging our business!
Moreover, the drivers don't leave any kind of slips to notify the person they attempted the delivery. Parcel2Go's reply on the issue: "the drivers don't carry any slips on them, because they are self employed". How is one to know a delivery was attempted and what the next steps are, etc?
We pay for something that MIGHT be collected, for notification we MIGHT get or not and for a delivery that MIGHT happen - nothing is guaranteed apart from our payments!
Parcel2Go is the middle man and they have to hold their clients (courier companies) accountable for the poor service!