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Instead of the ordered smart box (Order no. **************875), I was supplied with a USB extension ordered from Spain. I found this out when I peeled off the declaration from a small package that couldn't even fit my ordered device and determined that below it was a declaration intended for a package ordered from Spain. On my complaint (with videos and pictures as evidence), the seller "Smartselect audio store" told me that I was lying and then he didn't want to answer my emails anymore. Gearbest does not try to solve the problem, but constantly refers to the seller who does not respond, and so the buyer remains completely unprotected. I do not recommend shopping at Gearbest! I've lost my money!
Zorica M.'s review of Gearbest earned a Very Helpful vote
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"Dear Zorica,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If you have received the incorrect item, please check our Warranty policy here: http://www.gearbest.com/about/warranty-and-return.html.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
Thank you for shopping with Gearbest.
Gearbest Customer Service Center