I placed my order another site which belongs to the same company. Unfortunately I haven't got any persistent order reference number about my purchase and only got reply to my mail after a week when I sent my second mail to the carpaintrepair.co.uk over the ralcolours.co.uk. I also couldn't reach them trough phone. So the communication definitely should be far better.
I got my item after two week owing to the incompetent postman who dropped it into wrong postbox.