Never buy from Lazada folks. I am telling, they're the worst ever. They take your money, promised a delivery date, but no item. The refund process is taking a looong time. They suck. Don't go through the same I experienced with them. I'm telling you, they're the worst.
Hi Zo L, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!