Zoe W.’s Reviews of CruiseDirect & more

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“Lied about not able to reactive booking so you lose deposit”

4/12/19

This company purposely not notifying me for the final payment so my
Reservation was cancelled. I then call the Cruise company and was told
The agent was never requested to reactivate my booking. Thats because
With they make more money by doing a new reservation and let you lose
The deposit. They do this on purpose and lied to the customer that the
Reservaton is cancelled and cannot be reactivated. Stay away. Completely
Illegit business to deal with.

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Helpful (2)

Thank you

John M. – CruiseDirect Rep Over a year old

Zoe,
I am so sorry to hear that your booking was canceled! Our system sends out 2 automated emails and then an agent calls and emails the guest prior to a booking canceling due to nonpayment so I would like to review this and see what I can do to help you here. I can assure you we never want to lose a booking so we would not intentionally let a booking cancel. If you do lose your deposit, the cruise line is the one that keeps that money, so there is no motivation for us to try and trick you into losing money. Can you please reach out to me at mmartin@cruisedirect.com so I can find out what happened to your automated emails and try to work my magic to get the booking reinstated? I really want to get this resolved for you but I need more information to do so.
Cheers,
Meghan Martin
Cruise Concierge Manager