Zoe J.

I bought an expensive light from Apbeam and I thought this was an American company. It turned out the light was a poor quality replica from China. I was asked to email photos as evidence of the poor quality which I did. I was then told I could receive a full refund if I sent the light back to China. After laying out another few hundred pounds to do this and informing the company of the tracker number I have then heard nothing since. My light is currently at Chinese customs as the telephone number that was provided to me is apparently not suitable. I have still had no reply from my original contact to my several emails asking for the telephone number to give customs. My choices are to abandon my parcel or spend several hundred pounds to ship back to the UK. I would not recommend this company based on my experience.

Since I posted this after raising a dispute through pay pal my money was refunded and I was told by UPS that they had been contacted by APBeam to collect the light however I personally never heard back from the company again.