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Z M.

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Experience: Computers & Technology

Member since February 2019

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1 Review by Z

2/22/19
BE AWARE !!!

I was duped by reading their positive reviews on their OWN SITE to find out the warnings posted by Trust pilot and Sitejabber on January 2019 wasting $165 dollars for an iPhone X to be unlocked . DO NOT FALL IN THE TRAP paying prior to the service being delivered losing $165 dollars that you worked hard for it.

As noted per email below , the request was placed on 11/18/2018 and we are now 90 days in and nothing from their end but the same generic answers that you see other consumers posting about them. .. Exactly the same wordings... Since I started requesting my refund back in mid January 2019. No one is replying back to my emails reasons to warn everyone on their deception and empty promises after trusting them with $165 to deliver.the unlock.

Total Paid GBP £117.98 (USD $165)
Order created at 2018-11-17 19:43:20
Order last update 2018-11-18 19:00:11

December 3 rd They wrote after I sent an email checking the status ??
Thanks for your email.This IMEI was issued to the carrier on the 18th as per your order status page and is currently in process, don't worry as soon as its been unlocked you will be emailed as well as the order status page being updated..The average unlocking timeframe of this handset is 1-30 days (Monday-Friday). The percentage meter will give you a more accurate time scale for your device, if it reaches 100% and its not unlocked then we will chase the IMEI with the carrier for you and place it on priority..As you have paid for FastTrack service, your IMEI is on top of the spreadsheet to be done at the carrier's end, so along with the other FastTrack IMEI will be one of the first to be unlocked.

December 18th 2018, they wrote again a Generic answer : we hope to be given a date when this and other unlocks will be completed .We understand that they have incurred delays, but we do not want to leave our customers in the dark .I can assure you that we will all pull together to get all unlocks completed as soon as possible...Thank you for your patience

January 4th they wrote back : (same exact auto reply from December 3rd.. see above) :

This IMEI was issued to the carrier on the 18th as per your order status page and is currently in process, don't worry as soon as its been unlocked you will be emailed as well as the order status page being updated.
The average unlocking timeframe of this handset is (Monday-Friday). The percentage meter will give you a more accurate time scale for your device, if it reaches 100% and its not unlocked then we will chase the IMEI with the carrier for you and place it on priority.
As you have paid for FastTrack service, your IMEI is on top of the spreadsheet to be done at the carrier's end, so along with the other FastTrack IMEI will be one of the first to be unlocked.
WATCH OUT AND READ ALL 1 STAR REVIEWS WITH SAME ISSUES !

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