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ZHAOBIN L.

Contributor Level

Total Points
80

1 Review by ZHAOBIN

  • Rakuten

5/22/21

I got a referral from a friend, and later referred Rakuten to another friend. For some reason the referral and sign-up bonuses didn't show up for any of us. Diane, a member service rep, provided outstanding assistance in resolving the issues, showing ultimate professionalism and kindness. We are all very impressed with the quality of member service from Rakuten, exemplified by Diane, and very confident in our future interactions with rakuten.com. Thank you, Diane!

Service
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Quality

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