Zh. A.

When we checked in and entered our room, there was a mess! Half full trash bins, half used conditioner left besides the sink, used toilet paper roll on the floor under the sink,...
My sister in the shower found out that there was no shampoo at all... only conditioners and body shampoos! Shouldn't have they checked that before we checked in?!
Only two really small elevators, so that we had to wait for so long each time, that My sister and I preferred to use the steps like the hotel staff most of the time!
The terrible point was that most of the staff, I can say 80 percent, had no face masks on (unless in the restaurant) even in the elevator which was worrying corona wise!
A few times I found dirty plates and cups in self-service restaurant of the hotel at breakfast!
We got along with all defects at the hotel for three nights and then the worst thing happened to us on our last day stay at the hotel! We had booked a three bed room but when I told them that there was a problem in the restroom (from the first day, each time we took a shower the floor was full of water) they asked us to move to a two bed room in a hurry "in ten minutes" in order to fix the leaking pipe! I told them that we were three people and they said they would add one extra bed to our room... It was 10 a. M! We were about to leave the hotel at 1 p. M and I reminded them at the reception desk to add an extra bed to our room and the receptionist took a note to do that! We got back to the hotel at 10 p.m... still no extra bed in the room! Called the reception, went down to them... each time he said I will sort it out in ten minutes! NOTHING happened and even no reply from them till 11:10 p. M when I was really angry and the receptionist told me they had no bed to add to our room and we could sleep on the sofa although we had paid for three beds!
I wanted to talk to the manager or his boss which he refused to call them... in the end after more than thirteen hours and getting angry with them and going up and down for 1:30 hours... a mattress on the floor for the third person to sleep on!
Such a great five star hotel in Istanbul! :((