Zena W.

If anyone is thinking of buying any furniture, please, please, do NOT use Beds.co.uk. We ordered a rattan sofa dining set ready for our 2 weeks of annual leave. Looking forward to bbq's and entertaining. Anyway, a week last Wednesday the sofa and cushions were delivered, along with 4 other boxes of furniture that wasn't for me. No dining table though. So I phoned up and emailed to let them know about the extra furniture and the missing table. They said they would deliver the table on Monday just gone, and pick up the other stuff.
They delivered the wrong table! And took all the items I didn't order away. I phoned about the wrong table and sent photos to prove it didnt match. They said they'd send it on the Wednesday. Wednesday comes, delivery of table legs, no table top. Same legs as the wrong table they'd already sent. Refused delivery and phoned them yet again, demanding a refund. All I want is what we have saved for and paid for. Anyway, lovely phone call from a lady telling me that they didnt have a table to match my sofas as it was from the old range, and would I be happy if they collected all the stuff I have here and deliver a new, complete set today? Yep, I was happy with that. I did explain that I no longer had the box the sofas were delivered in, because they were ready built and the box was massive. She said it wasnt a problem.
Sooooo, today we had the sofas ready to go and the delivery driver says he can't accept them because they are not packaged! And he wouldn't give us the new set. So I've had to phone again and arrange yet another delivery, and I've been asked to wrap the furniture in bin bags. Now if I'd have been told that before today I'd have covered the things! So that's 4 days of my first week of annual leave waiting in for a furniture delivery.
Don't buy from them, share this if you want. Apart from buying our home, this is the most stressful purchase I've ever made. I won't ever be buying from this shambes of a company again