I purchased a Faye small bag in red and I received it with defects, I sent pics thru email and asked them for a replacement, they told me tho color already sold out. When I called them, the guy who answered my phone said actually they received addition stock, and they told me they gonna put aside for me, I was so glad actually, but I waited for one whole, I haven't gotten more responds from them, so I made the phone call again, and the lady told me the addition stock already gone, I was like wtf? You suppose to keep one for me, but she said oh I contact to the person who works for the stock department, but he's too busy to see the email. $#*! U ssense, $#*! u