Just know that you're going to have to send various documents (i. E. Copy of photo ID) if you want your upgraded account to be activated (your account is suspended until then - no access). I submitted my docs and spent the next week going back and forth with what seemed to be an automated unclear email response (And still no account access).
I called them a number of times and had the displeasure of speaking with an agent that was not only unhelpful, but very rude (she had the audacity of accusing me of committing fraud by paying through Paypal, when Paypal is a payment option!).
When I asked her if I could speak to a supervisor, she flat-out said, "no, if you want to speak to a supervisor, send an email and wait 24 hours." And that was just the start of the circus of customer disservice that ensued. Needless to say, if you're calling their number for phone support, you probably won't get it.
Hello Zed
We apologise that the service you received did not meet your expectations. It was disappointing to learn of your experience and that your enquiry was not fully investigated. Feedback regarding this has been sent to the manager for their review and to provide further coaching and training opportunities with our staff.
In order to ensure the account security and safety, our billing department reviews certain transactions. For some transactions, we require additional verification to prove that the person making the transaction is authorized to do so.
We would appreciate if you could submit your inquiry via https://www.filipinocupid.com/en/help/showhelprequest so that we can review your profile again and assist you further.