Thieves! Never trust the listing and pictures. What you get is never what you see. I arrived with my family on boxing day at the place we booked for our dream vacation and we could not believe what we've paid for. We paid premier, 4 months before our vacation. The holiday we had high hopes, immidiatley turned into hell for us. After going through a painful negociation with host and airbnb they agreed to partial refund on difficult terms if we leave immediately. I spent the whole christmas day and through the night listening to my kids crying from cold and exhaustion in the cold dungeon we booked as a luxury apartment while I was on the phone with them. Now after 20 days, airbnb refused to refund me, even the host has not received any payment from them! Thay are just sitting on the money and not replying their emails and phone calls. The staff were dishonest and careless for what you are going through. They are on minimum wage and doesn't give a damn about your situation.