Zara T.

I arrived with my kids in whom one has autism. We came 2 hours early and joined a long queue of security check.
It was very busy and the queue wasn't moving!
My daughter was agitated. So i asked staff to give us speedy way. They shrugged and said ask the people in front of you. People kindly gave way and i was at the front. This is where they really torment you if they had a bad day. So they opened all our suitcases and examine every single thing and took some liquid for extra examination. Only because i said plz hurry up they made it extra extra extra slow just to wind me up.
The hatred was all over their face. They just hate passengers and hate their jobs.
It took so long that we were losing our flights. Unbelievable! I asked one of the staff to call easy-jet desk to let them know we are stuck. She said: sorry can't! Shrugged and disappeared.
5 minutes to departure, im running with two kids, one on buggy and one is crying and howling behind me: mummy stop plz stop! She couldn't take it anymore.
She still has nightmares and everytime we mention stansted name, she gets traumatised.

Thieves! Never trust the listing and pictures. What you get is never what you see. I arrived with my family on boxing day at the place we booked for our dream vacation and we could not believe what we've paid for. We paid premier, 4 months before our vacation. The holiday we had high hopes, immidiatley turned into hell for us. After going through a painful negociation with host and airbnb they agreed to partial refund on difficult terms if we leave immediately. I spent the whole christmas day and through the night listening to my kids crying from cold and exhaustion in the cold dungeon we booked as a luxury apartment while I was on the phone with them. Now after 20 days, airbnb refused to refund me, even the host has not received any payment from them! Thay are just sitting on the money and not replying their emails and phone calls. The staff were dishonest and careless for what you are going through. They are on minimum wage and doesn't give a damn about your situation.