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I used this service with a 24 hour turn around. The writer did not follow the instructions at all. I immediately advised the writer and customer of this but did not get a response until it was too late. I requested a refund and was told a manager would contact me in 10 days. It took 12 days. After done arguing she offered me a full refund which I thanked her for and in her next email she advised could only refund me 60% because they had already paid the writer! DO NOT USE THIS SERVICE
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