Initially when a friend recommended PNC Logos I came with the sole intention of getting the logos and product labels. With the first manager, after we talked, they had a promotion for a website package (domain, website design, email, social media, business cards, letterheads and envelopes). I thought it was a good deal to get all these items in one setting instead or reaching out to multiple providers. I accepted to go forward. During the website drawing, we went back and forth on revisions until we came with an agreement. The website design was almost complete and it came a time where I could tell that the manager was stalling or did not want to continue or work on the project. I sent messages, email, phone calls and no answer. Then I'm told in an unappreciative way that requests and message returns are done in 48 hours, but the guy didn't answer for two weeks. He came and blamed it on being backed up with many projects after being out due to COVID.
I'm then placed with a 2nd manager. Things again started smooth but ended horrible. This manager was willing to undo what the previous manager did wrong and provide instant communication/replies. During this time I was told about security and maintenance feature I could add on the package, so I do not have to update the website on my own or deal with it if it crashes down. They wanted to add marketing to it but it was not convincing. I only wanted to do security and maintenance for 3 months and if satisfied I can do for the full 6 months (basically 2 fees annually for them due every 6 months). Initially the website package was $799 and I made a deposit of $500. I had a remainder of $299 to pay when the website is complete. Then when I was told about these add-on features, I had to pay instantly $555 (including the $299). After I made the payment, which I later regretted, I felt this manager becoming unresponsive just like the first manager (here we go again smh). I called, sent messages, emails and it took a while to hear back. Then I had to step away overseas for a family emergency and I halt on the project on my end, I had to. When I got back (this was 2-3 months after), I decided to pick back up. So I reached out to them and didn't hear back for 2-3 weeks.
When I was contacted, I was told the second manager was fired because of other projects complaints and they are ensuring my project gets done effectively blah blah blah. They asked me about the experience and I expressed similar to above and I was told they will look over my account and continue working on it. So when this new manager looked over my account, I was told I only paid for website design of $799 and I don't even have domain, secured pay service, etc. I told him this is a mistake because I paid a little over $1000 and all these things were included. They pushed back saying no, that the only thing included in what I paid was the logo, labels, and website design. They told me there's a fee of connecting my PayPal account to the site (and I was reassured that this would be done and all I needed to give them was my credentials), but now I was told this payment portal was not included in the package and I must pay to connect PayPal to the site. I called PayPal to see if there's a fee to do so, and they said no but each company could have their internal policy that could say so. I asked them for said policy and it was like either they don't want to share it or don't have such thing at all. I then asked them how much for all this, and I was told it'd be $999 without maintenance and security. I said the previous managers said it was since it was included in the $555 invoice. They replied it was not included, so I cancelled the project and request my refund since the website never went live and I was told there's no refund for me.
To conclude, thanks for reading this long message and I hope u do so you can SAVE YOUR MONEY. This company lacks 3 most important things in doing business: HONESTY, INTEGRITY & TRANSPARENCY. They only wants you to buy a package, switch managers, then come with bogus excuse/ways and try to pay more for things that were told before was included. Very unprofessional and they should not be in business. It's hard starting a small business and when they are people like these ones taking advantages of others trying to fulfill their dreams/destinies.