I purchased a phone from qlink and they said it would take 5-7 days to receive my phone, 24 hours later they shut my phone off so I called them and the guy told me that they shut my phone off cause the other one is activated. I told him I didn't receive the phone yet and he told me that's policy, be patient and that my phone will be shut off and i will be without a phone for 5 to 7 days. So if I I have 5 to 7 days without a phone and I have an emergency what do I do? This is suppose to be a lifeline service and I purchase a phone and what do they do? They deactivated my phone until I receive my other one. Total inconvenience and this lifeline service needs shut down that's wrong to have a customer without a phone for a week because he bought one off of them. And the phones they give you don't even function right. As I've been through three off them I can make that statement. This is suppose to be a lifeline service and you can't even understand anyone that works on the customer service line. They are all broken English and the phones lag when you try to call taking 2 minutes at times. I have videos of the way these phones work.