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1 Review by Zac

5/13/20

Complete SCAMMERS! Look out! Stay away from these guys! I purchased a thousand dollar trailer valet on trailervalet.ca. The unit was completely useless. Now that I am requesting a refund I found out that the. Ca site is run by a slimy litte company in Montreal called xtreme Vision imports. The email contact Ray Degani won't even reply to my emails. Now that I have a problem with the unit. These guys get your money and then completely ignore you when there is a problem. The people at trailervalet.com are no better than this guy. They simply told me that it's not their problem and I need to deal with Ray Degani from trailervalet.ca. Now I am left with a thousand dollar useless paper weight. Trailer valet is a complete scam! Save your money. Spend a little more and get a parkit360. I hope this review can help someone avoid these horrible people.

harmonyc6
Harmony C. – Trailer Valet Rep

Hi Zac,

We apologize for your negative experience. That is definitely not in line with our values, as we are extremely dedicated not only to our customers, but in helping to find solutions that work best for them. It's part of our standard policy to collect as much information as possible so that we can get the products working for you (i. E., photos, videos, or other ways we can assess). It is our understanding that our HQ support team, as well as our. Ca partners had requested more information but unfortunately never heard back. We encourage our customers to pay special attention to return policies, as they may vary depending on where you purchased your product. However, our team is always here to help troubleshoot, regardless of where/when you purchased.

Please don't hesitate to reach out to us as well as where you purchased your unit to see if there's anything else we can do to help or improve your experience.

-The Trailer Valet Team

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