Y Z.

Mindbody is an overcharging gimmick. Signing with them is the same as signing your life away. MB is figuratively a Toyota Corolla priced that of a Maserati. Scrutinize their cancellation policy before you buy because it seems you're basically stuck with them FOR LIFE.

Just a little over 3 weeks ago, I tried to cancel in writing and email (per the fine print of their Ts & Cs) after I found a better and cheaper CRM, Booking, payment, etc. all-in-one service for SMEs, but Mindbody's response is that they're "... experiencing a high volume of emails. Thank you for your patience!" No word in response to snail mail.

They just charged me for the new month, which shouldn't be since I sent in my request to cancel nearly a month ago.

Their tactic is to NEVER respond to your cancellation request so that you're charged indefinitely. Hopefully I'll be done and through with Mindbody before I die of old age. *sigh*

I'm a Pro member and have been very disappointed with the pool of technical co-founders along with the lackluster level of customer care. There is no hard-line vetting to filter out the "technical co-founders" who are actually just SOLICITING for your business.

EVERY single one I've talked to want to join my startup for a fee and equity, and they have a team of engineers, which after some digging, you realize it's a tech development firm! I already have an outsourced tech team for Phase One, that's why I'm on CoFoundersLab now: to find persons, unaffiliated to any tech service company, to co-found this startup for further development.

I brought this issue up with customer care, but the rep tells me to just mark the ones I talked to as "SPAM", they're aware of this pervasive issue, and they'll take action to remove or suspend the marked members.

Heck no, am I going to brand someone with whom I spoke for 30 minutes as "SPAM". That is tactless and dangerous to me. Sure, these "co-founder"s are mostly gimmick and falsehood, but I talked to them as people, vis-à-vis.

It would be too obvious (after we've exchanged emails and phone numbers) to them who is responsible for getting their account closed or suspended. Talk about subjecting me to potential stalker and trolling crazies. Not cool.