Yvonne S.

I purchased Freedompop phone in February of 2017 and just closed my account. In that time there was not a period of clearly working phone. It is laborious to send in the problem, wait for them to respond, phone for help, and be given a person without English skills and YOU have to go into the phone following poorly spoken directions and fix it yourself. First the voice mail would not work, Took them two weeks to get that sorted out. Then it had 22 seconds for people to leave a message, then CUT OFF. I sent it in as a problem and was told they could not change that.
Here is the list I sent in Four days ago.
1. the voice mail messages are given 22 seconds before it cuts them off.
2. I cannot message out because I am "not allowed?"
3. No one can message in.
4. I have to fix the issues with lengthy instructions that NEVER match my phone.
5. I am getting marks when I change screens.
6. keypad will not come up just the voice activation. SO I cannot follow instructions... UGH
7. I have a banner across the top of home screen... well all screens. Looks like a ticker tape... I cannot get rid of it...
I gave up and have a Boostmobile. Please think twice before committing to Freedompop.