I recently ordered two 20 x 30 Photo Canvases for a client and the color was off and what I did was emailed them and they said to put a hole in the middle and send a picture of it and they would be happy to refund me no problem so I did and they refunded me. I had already placed an order for myself of 6 more photos and they came out wonderful, color was great! So if you can't get through to customer service on the phone email them they are quick...