Made a purchase on 5/11/19 for item costing $29 with free delivery included. I advised my bank details at that time then 2 weeks later Kogan deducted $99 from my account. Unable to contact a real person to discuss this matter. Have gone the old fashioned way and sent a letter to them. I don't expect a reply. My bank has blocked my card and issued a new one to me and will be following up the dispute of this transaction. Definitely underhand tactics to defraud my account.