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Yvonne C.

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Experience: Clothing & Fashion, Shopping

Member since December 2020

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1 Review by Yvonne


I had built up a lot of credit as a VIP member - I could never skip the monthly payment whenever I pressed the skip button- It wouldn't work. I then saw that they had lots of sales on so decided to use my credit and bought a lot of things. A few days latter I see that my card has been charged and my credits have gone also. I called them but the phones were not working - they advised call back later I start a chat conversation and was told by the person that as a VIP member I am not entitled to the sale reductions (50% or More) - so a a VIP member I was charged full price for everything whereas if you just shop you would have gotten all the discounts. She tells me as a VIP member I am offered "special discounts"- what the hell is this? What a rip off, what a scam! Their clothing is good quality but they are in the business of ripping us off- I asked for my account to be closed immediately but all did was make me an ordinary member- I guess I can get some discounts now! Awful company don't sign up to be a VIP member- there are no benefits to that!

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