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NZ sale - online shopping at its worst. Terrible. Amazing that they still have customers when there are so many other online retailers that are superior. Quality of brands has gone downhill, google the brand before buying - many are not what they seem e.eg. "Poon from Switzerland" - not Swiss. "sale" and percentages off retail price is not actual, you often end up with very low quality goods - my experience was with bedding. When your order is 'cancelled' without explanation - you receive no notification that this has occurred. The wait time for goods is horrendous. Size charts are not always accurate. You do not get money back with returns. You must pay postage for returns. Once my store vouchers has been used, I'll be happy to see the end of NZSALE.
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Hi Yvette, thank you for your message. I am sorry for the experience you had with us. I would love to check on the issue for you, could you please provide us with the order number. Hope to hear from you soon.