Yuliya O.

JOB *******
Absolutely shocking experience, their engineer left us twice with a non-working gas boiler and we were charged a fortune! The first visit: Instead of a proper examination of the boiler and finding out the problem, he simply exchanged the PCB unit. It didn't help at all and he suggested changing another costly detail - a pump in the system, we didn't agree. First useless visit £870.72, second visit (was promised to be free) - trying to charge £357.00.
Then was refunded the next day after my call. BUT(!) a few months later the amount £357.00 was stolen from my bank account, with no notice and no Invoice! Just have noticed it and will speak with my bank tomorrow! So only £1227. 72 in total and your gas boiler could easily explode after Rightio "service"!
A few days later after their visit, an independent engineer checked the boiler and had to disconnect it immediately as it was in a dangerous condition, with lots of easily visible cracks inside and gas leaking! The new boiler was installed the next day.
I was trying to contact Rightio by email and phone with all the evidence, no response!
DON'T USE THEM, DON'T PROVIDE YOUR CARD DETAILS!
Writing this review I still don't believe that it could happen with me and that companies with such a ​level of service really exist (((
Reported to the Trading standards today as well.