Yuliya M.

I have never had to experience such dreadful customer service from any retailer in the past! I ordered one of their outfits but didn't like the fit or fabric so decided to return it. You can't do it any other way apart from scheduling a collection. I asked for the delivery agent to call me when they are at the address as there are 2 receptions. They promised over the phone they would but they never did and as a result I missed the pick up. The pick up has been rescheduled for the following day and I left the item in our internal post room on this occasion. When they charged me £44 a week after for their VIP membership that I had no idea about I called to cancel it and decided to check on that pick up. They had no idea where the item was! Will never shop with them again for sure!