YUANSONG W.

I purchased a Coach e-Gift card ($250) on 12/31/2019, my family member and I didn't use it. But when we tried to use it in the Sep of this year, the balance is $0. They could have sold it to another person again. Also the ex-owner could have used it, which will be the card management problem. I spent 1 month on communicating Cardpool for refund. But their response is slow and very rude, they refuse to refund. They don't follow 1 year money back guarantee policy. They always say it is my problem: I sold it, my family member used it, or my email/phone/computer got hack. They never say it could be Cardpool's problem. They didn't manage the card well. If they didn't sell it to another person, it must be ex-owner problem. Don't trust Cardpool, very bad service. They never tried to help customer to resolve the problem. They don't take any responsibility. 1-year money-back-guarantee policy is a fraud.