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I purchased my tickets with Flight Cancellation Insurance and Cancel for Any Reason Guarantee. Something very important came up so I called customer service to cancel my flight but to my surprise the representative said it was not possible. So what happened to the Cancel for Any Reason Guarantee that I paid for?! And to make matters even worst, the customer service representative would not give me his name. I tried asking for his supervisor but he would not transfer the call either. I called 5 times but the same customer representative kept on hanging up. This has been a horrible experience for me. I lost money because of the lies and false information on their site. I will never do business with Opodo again!
Yomtov K.'s review of Opodo earned a Very Helpful vote
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Hello Yomtov,
We would like to thank you for bringing this issue to our attention. Although this is not the level of service we expect for our customers, the knowledge we gain from our customers plays a valuable role in the future development of our product and service.
Can you please update your profile with your booking reference number so we can have an agent contact you privately regarding your concerns.
Best regards,
Christos - Customer care.