Yomi A.

Ive been shopping at ASOS for over a decade with no real issues. I had one item that came damaged and returned it with no problems, but recently I think I've probably experienced one of the WORST online shopping experiences with ASOS. I ordered a pair of sunglasses from the website and when the package finally arrived, there was a sunglass case but no sunglasses inside of them. I immediately contacted customer service and let them know what the issue was and they apologized. They told me the sunglasses were unfortunately out of stock and that they would just have to issue me a refund. Still wanting the sunglasses, I immediately found the exact same pair on another website and purchased them. The next day, I get an email saying that my ASOS account was being blocked for fraud and that any attempt to reach out to customer service further would result in no response. So now I'm having to jump through all these hoops with my bank to get this resolved and what's frustrating is: 1. Why would I spend so much time and energy to get this resolved if I was trying to commit fraud and 2. Why would I immediately purchase the exact same sunglasses right after being told by ASOS customer service that they no longer had the item in stock. I walked ASOS through all of this and showed them proof of my new order and highlighted the date and time on the order so that they could compare it to the timeframe of when I spoke with their customer service, and all I get is a copy and pasted response saying that my account is blocked. It doesn't take more than a Google search or reading comments on here to see that ASOS has a lot of issues to work out. I get that they do in fact deal with all kinds of fraud, but they must have some kind of quality control or quality assurance process that allows them to review how they were able to drop the ball on this order.