Yolyana M.

Don't trust this people. I order 3 medicines 6 days ago, they only shipped 2 of them. Once I create the order I made sure my vet office was informed and once they got the fax with the approval requested they let me know that they sent the approval back to this pharmacy for the whole prescription. On day 3, I called to ask for the status of my order and a very rude lady told me they never got the approval for one of the medications, the Vetmedin 5mg, that medication was the only reason that I bought from them because it was out of stock from other pharmacies and it was way cheaper, it is suspicious that they supposedly never got the approval for that specific medicine, so I asked the vet office again, they confirmed they sent the fax back for the 3 prescriptions and told me that they sent the fax once again for the vetmedin, that same day this pharmacy sent a tracking number for the shipping, so I assumed they got the vet approval, yesterday I got the awful surprise that they only sent the other 2 prescription and not the vetmedin, I called and they keep saying that they haven't received the approval from the vet and that they will sent another fax, so why would they sent a first shipment incomplete? I asked for a refund and I asked for an email where they confirm they haven't received the approval from the vet, they said they will but of course they haven't sent that email. My dog needs this medication to stay alive and all that I got from ordering from this people was getting upset and to lose time.