I attempted to purchase the Human Hair Clara wig from this site for $22.99, plus free shipping. For this price, I zipped through the transaction, thinking what a coup this purchase was. Boy, was I wrong. I submitted the order and I immediately received a message stating my purchase was declined by my bank. REALLY, for the life of me this made no sense. Before I called my bank, I tried another card and got the same declination on this bank card. I called my bank, had the hold removed, but I got the same declination when I retried the transaction. I began to get a sick feeling which turned out to be correct. This horrible site doesn't tell you the item is out of stock. They make you believe your card is being declined by your bank, instead of truthfully stating the item is out of stock! If it was possible, I would have given this company a 0 or better yet a -5.
Hi Yolonda, thanks for your feedback about our service. We try to make it as easy as possible for our customers to cancel their subscription order if they wish to after receiving their free sample box. This can either be done via their account or by sending us an email. The cut off time for is typically one week prior to the delivery window of your first regular box. We'd be very happy to help with any questions or concerns you have about your order - we can be reached at hi@graze.com.