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They sent me someone else's urn for their loved one recently passed. And promised me a 2 day replacement that never arrived and all they said to me was to contact FedEx. The nerve of a customer care rep and to make me inconvenienced for a careless mistake on their part. I do not recommend using this company. You might end up with the wrong product and your loved one still not resting peacefully.
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Thank you for your order and feedback. We are very sorry for the inconvenience in this matter. We entirely agree that the mix-up in products you received with your order is unacceptable and we take full responsibility for that error. It is never our intention to cause frustration for any of the families we serve. A new urn was engraved and shipped out to you right away when you called with two-day FedEx delivery. We received a call from you at 5:30pm the day the delivery was set to be made, yesterday, and you mentioned that you were needing to leave the business you were at and the urn had not arrived. Unfortunately, FedEx does not provide small time windows or options for us to select for when a delivery will be made, it is until 8pm local time on any given day. The driver attempted delivery at 6:30PM on 12/19, however as mentioned, the business was closed. The package is on the delivery truck for delivery again today. As it was, the package may be delivered up until 8pm local time this evening. In most cases, you may be able to contact FedEx to get a time window for delivery but due to the holiday season they are not guaranteeing any time windows. We do sincerely apologize for the problems and frustration this has caused and recognize this to be a undesirable process. We have issued a full refund on your order to the payment method used for the purchase. We do hope that the driver will be able to deliver the package to the provided delivery address today so you may receive your memorial. If you should have any other questions or concerns, please do not hesitate to contact us. Thank you.