Yogesh S.

I've been using Triple Play for last 5 months and i opted for 6 MBPS plan for 350 GB for an year. For last 2 months, several engineers have visited my place for complaints of slow speed and they haven't been able to resolve it. The download speed comes to 200-300 KBPS for 6 mbps plan and engineers leave the place without resolving the issue.

Upon contacting the customer care, they do not know how to talk to customer.At times, they're very threatening and talk in a very rude manner, specially when the call is transferred to senior people.

So, I had some US Dollars left with me after my trip abroad. I requested BookmyForex to convert the money and transfer it in my account. I requested them on October 8,2014 and until October 21,2014 15:00 PM, i've heard it multiple times that i'll get the money tomorrow. I also came to know that they have some channel partners who perform these for you on behalf of BookMyForex. Some 'Centrum' is taking care of this. So, with the multiple parties, chances of lapses increase naturally. I would advise everyone to be assured of the services offered by this company and be careful while dealing. Following are excerpts of my conversation with them:-

Hi Aditya,

I havent received the money yet. Could you please check?

From: Aditya Pratap Singh [mailto:*******@bookmyforex.com]
Sent: Monday, October 13,2014 4:50 PM
To: Yogesh Sardana
Subject: Re: Encash my Forex Card

Sir your account will show balance wednesday morning.

On Mon, Oct 13,2014 at 3:59 PM, Aditya Pratap Singh <*******@bookmyforex.com> wrote:
Yes sir i have emailed them for a detailed status on the card encashment.

The card encashment process takes a few days the data is first sent to the bank they give us clearance and then permission to encash the card.

I will give you an update in the next hour.

On Mon, Oct 13,2014 at 3:35 PM, Yogesh Sardana <*******@spcapitaliq.com> wrote:
Hi Aditya,

I hope this is on track and the money shall reflect in my account today.

Thanks,
Yogesh

From: Aditya Pratap Singh [mailto:*******@bookmyforex.com]
Sent: Thursday, October 09,2014 5:34 PM
To: Yogesh Sardana
Subject: Re: Encash my Forex Card

Sir i mentioned it before, it takes 2-3 working days. It will not reflect before monday.

On Thu, Oct 9,2014 at 5:30 PM, Yogesh Sardana <*******@spcapitaliq.com> wrote:
Hi Aditya,

I can still see the money in my axis bank account. Could you please let me know why it could not be done yesterday?

Thanks,
Yogesh Sardana

From: Yogesh Sardana
Sent: Wednesday, October 08,2014 11:35 AM
To: '*******@bookmyforex.com'
Subject: Encash my Forex Card

Hi,

I want to get the forex in my forex card numbered 4575-****-0059-**** (issued in Gurgaon) encashed. I have $500 balance in it. Please credit the money in my account:-

Yogesh Sardana, CitiBank N. A.
A/c number 593*******
IFSC Code CITI*******

Please let me know in case any other details are required.

Thanks,

------------------------------------------------------------------------------------------------

FYI. I still havent received the money. Im going to tag you guys on some social media so that at least some one is saved from this extremely poor service.

From: Aditya Pratap Singh [mailto:*******@bookmyforex.com]
Sent: Monday, October 20,2014 4:19 PM
To: Yogesh Sardana
Subject: Re: Card Encashment

The branch has already deposited the check in the bank.

On Mon, Oct 20,2014 at 4:15 PM, Yogesh Sardana <*******@spcapitaliq.com> wrote:
So when will it reflect in my account?

From: Aditya Pratap Singh [mailto:*******@bookmyforex.com]
Sent: Monday, October 20,2014 4:12 PM
To: Yogesh Sardana
Subject: Re: Card Encashment

No this goes for in bank RTGS we deposit it in your account via the bank.

On Mon, Oct 20,2014 at 4:08 PM, Yogesh Sardana <*******@spcapitaliq.com> wrote:
I never asked for a cheque. It was supposed to be credited online in my account. Does that mean that you want more time for cheque clearance now?

From: Aditya Pratap Singh [mailto:*******@bookmyforex.com]
Sent: Monday, October 20,2014 2:43 PM
To: Yogesh Sardana
Subject: Card Encashment

Hi Sir,

Please find attached screen shot of your cheque deposited in the bank.

Extremely sorry for the delay. I followed up over and over again with my branch and did everything i could.