Yoana P.

Very poor experience, I would not recommend. I booked a cleaner for almost 6 hours to clean the whole flat and she had barely done anything. There were marks on the surfaces which she clearly hadn't wiped and she hadn't hoovered at all. I had also payed on top for her to clean the windows this was not done. When I complained they blamed it on my 'equipment'. Previous cleaners have used the same equipment and they have cleaned the flat. Although I provided the customer service with pictures of all the unclean surfaces and floors, they made excuses and gave me only an hour and a half free credit to add to a future clean. The cleaner and the customer service were very unprofessional and it is safe to say I would not use them again. I am out 80 pounds and on top of that I had to spend 3 hours cleaning instead of the cleaner I have paid.