Y K.

I bought my son's jersey on December 7 thinking 3-5 business days would be enough to be here by Christmas. However, when 12/19 hit, and we didn't have a jersey we called Customer Service to get an update, and they said it wasn't shipped until 12/14. When we asked why, the customer service rep Erica accused us of lying that we didn't pick the right shipping, and it will get here by 12/27. When we kept talking, Erica kept accusing us of lying and said there was nothing more she could do. When we asked for the item to be shipped again in time for Christmas, she said that wouldn't be possible, even through they were running a promotion to be delivered by 12/24. On 12/27, when we didn't have a jersey, we called again and they said "it must have gotten lost in shipping." And they sent another jersey right away. Hopefully my son will have his jersey in time for the playoffs or next Christmas. I completely understand that not everyone is Amazon and ships within two days. However, accusing customers of lying, not delivering items, and causing stress isn't good customer service. We understand things happen, but learn from your competitors.