Yiyi L.

I would give 0 star if I can. I've experienced an order and return in a total of 4 months now and it still has not been resolved. And I am not sure if they are working on it. Because they DO NOT CARE to give an update!

I tried to return an item that's where the nightmare began. After return, no refund was given but I did not notice in time. I just assumed it would be processed, easy as how you return anything online nowadays. NOPE. No refund, and then I received a return package 3 months later. It says return to shipper on the box. But when i opened it up, it contained a different merchandise.

I was and still am completed confused, this is when i contacted Houzz customer service and WAITED FOREVER for them to return email. They arranged a pick up of this package on Wed, then someone picked it up. Then someone came again on Friday, because HOUZZ changed their mind, rescheduled it to Friday. So who came on Wednesday? There is no tracking, no receipt, the package just GONE!

I dont know how to track it. I am emailing Houzz but nobody responds. $400+ gone for 2 lamps. Still no refund. No status update. Nobody emails back...

NEVER USING HOUZZ ever again.