I made an order from their website. I payed with paypal.
I never received any confirmation but i can see that the payment is pending on paypal. I contacted them and they said i didn't make any order. I contacted paypal and they said they can't release the money that are holding (my paypal balance), only the merchant can capture the amount or release it. That means i have to wait 30 days for paypal to release the money. I spoke so many times with house of fraser. Gave them the id transaction etc. THey say the same thing! We have no order from you. So i have to wait 30 days for automatically be released from paypal. The people on their chat couldn't care less they even kicked me out when they didn't want to talk to me anymore.